KANGOOGO™

A brand of Grizzly Business Systems

POLICIES

Kangoogo™, a brand of Grizzly Business Systems, recognizes that its customers, visitors, users, and others (collectively or individually “Users”) who use www.kangoogo.com (the “Website”) value their privacy. This Privacy Policy applies to all of the products, services, and Websites offered by Kangoogo, and details important information regarding the use and disclosure of User information collected on the Website.

Your use of the Website and any personal information you provide on the Website remains subject to the terms of this Privacy Policy and the kangoogo.com Terms of Use.
The kangoogo.com Privacy Policy applies only to Websites and services that are owned and operated by kangoogo.com. While other Websites may be displayed as links from within kangoogo.com, those sites are owned and operated by others and may have different privacy policies.
We may use third-party advertising companies to serve or track ads on our website and other websites. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to measure advertising effectiveness and to provide advertisements about goods and services that may be of interest to you.

1. Information Collection and Use

General — kangoogo.com does not require that you register in order to view its products or User comments. Registration is required to use certain interactive features such as posting comments, participating in blog forums, and submitting ideas or participating in competitions.
kangoogo.com collects personal information when you register, visit the Website, make a purchase, or provide information about yourself. kangoogo.com may combine information about you with information obtained from business partners or other companies.
kangoogo.com automatically receives and records non-personally-identifying information on our server logs from your browser (IP address, cookie information, pages visited). This is used to customize advertising and content, improve services, and conduct research.

Registration — During registration we request certain personally identifiable information (name and email address) and require you to create a username and password. You may also provide optional demographic information (gender, birth date, general location) to personalize your experience.

Orders — If you purchase a product or service from us, we request contact information (name, email, shipping address) and financial information (credit card number, expiration date, and 3-digit security code) for billing and order fulfillment purposes.

Children Under 13 — kangoogo.com is committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.

2. Information Sharing and Disclosure

kangoogo.com does not rent, trade, or share Personal Information with third parties except to provide requested products or services, when we have your permission, or under the following circumstances:

Third-party service providers (shipping, credit card processing, email) receive only the information necessary to perform their service and are prohibited from using it for promotional purposes.
Disclosure required by law, a court order, or a legal process.
Disclosure necessary to investigate illegal activities, suspected fraud, or potential threats to physical safety.
In the event of a merger, acquisition, or sale of assets: you will be notified by email of any change in ownership of your personal information.

Please note that any content you voluntarily post on the Website (comment pages, forums) becomes publicly available and is not considered personally identifiable information subject to this Privacy Policy.

3. Cookies and Web Beacons

A cookie is a small text file stored on a user's computer for record-keeping purposes. We use both session ID cookies and persistent cookies on this site.
If you reject cookies, you may still use our site, but some areas (shopping cart, scoring pages) will be limited.
kangoogo.com utilizes tracking technology to better understand site traffic patterns. However, none of the information collected via tracking technology is personally identifiable.

4. Confidentiality and Security

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or electronic storage is 100% secure.

When you enter sensitive information (such as a credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).

5. Your Ability to Edit and Delete Your Account Information

If your personally identifiable information changes or if you no longer wish to maintain an account, you may correct, update, or delete it via your account profile page (http://www.kangoogo.com/account) or by emailing our customer support. We will respond to your request within 30 days.

6. International Users

If you are a User accessing the Website from the European Union, US, or any other region with laws governing personal data collection, use, and disclosure that differ from Canadian laws, please be advised that your Personal Information will be transferred to Canada and you consent to that transfer.

7. Changes and Updates to this Privacy Policy

kangoogo.com may update this policy at any time at its sole discretion. We will strive to notify you about significant changes by sending a notice to your primary email address and/or by placing a notice on the Website.

TERMS OF SALE

1. Object

1.1. These are the conditions governing access, purchase, and shipment of the products offered in the online store kangoogo.com (the "Shop").

1.2. The Shop belongs to Kangoogo (hereafter "Kangoogo").

1.3. Access to, purchase of products from, or use of the Shop by the user implies full and unreserved acceptance of each and every one of the present General Conditions.

1.4. Every order placed on the Shop is governed by the General Conditions applicable at the order date.

2. Products

2.1. Although the product photographs shown in the Shop provide an accurate detail of the product, the real product may vary slightly in colors and shape.

2.2. Product offerings are valid as long as stocks are available. Upon receipt of the order validated by the Purchaser, Kangoogo will verify the availability of the products ordered.

2.3. In case of temporary unavailability, Kangoogo reserves the right to offer substitute products of equal or greater quality and value. If you do not wish to order such substitute products, we will reimburse any amount paid and cancel the order.

2.4. If an order is cancelled, a cancellation email will be sent to the Buyer. In case of payment by PayPal, the refund will be issued within thirty (30) days.

2.5. The temporary unavailability or final exhaustion of the stock of a product under an order will not affect the processing and delivery of the remainder of the order.

3. Orders

3.1. The information contained in these General Terms does not constitute an offer to sell, but an invitation to contract. No contract will exist between you and Kangoogo until your order has been accepted by us.

3.2. Only the products listed in the shipping confirmation will be subject to the contract.

3.3. To place an order, the Buyer may: 1) register in the online store; or 2) purchase as a guest by filling in the required personal information and accepting these General Terms.

3.4. The order will be processed in five steps: user identification, billing and shipping information, type of delivery and payment, order confirmation, and shipment.

3.5. Once authorized, the Buyer will receive an email acknowledging receipt of the order. This email does not mean that the order has been accepted. The purchase contract is only formed upon receipt of a shipping confirmation email.

4. Price and Payment

4.1. PayPal: Buyers wishing to pay through PayPal must enter their PayPal-linked email address and password at the time of order validation.

4.2. The price of each product will be as stipulated in the online shop at the time of the order, except in cases of obvious error. If a pricing error is identified, we will inform you and offer the option to reconfirm your order at the correct price or cancel it.

4.3. Kangoogo retains ownership of products until full payment is received.

4.4. Kangoogo is not obliged to supply any product at an incorrect price even after having sent the Order Confirmation if the pricing error is obvious and unmistakable.

4.5. Prices on this website include HST, but exclude shipping costs, which will be added to the total amount due.

4.6. Prices may change at any time, but changes will not affect orders for which an Order Confirmation has already been sent.

4.7. Any additional customs fees or taxes that must be paid are borne by the Buyer.

5. Delivery

5.1. Delivery Address: When placing an order, the Buyer must provide the delivery address. Orders will be delivered to the address indicated at checkout. If the Buyer is absent at the time of delivery, a delivery notice may be left. We are not responsible for delivery errors resulting from incorrect or incomplete information provided by the Buyer.

5.2. Shipping Costs: Shipping and handling fees will be charged for each order, based on the delivery destination, quantity of goods ordered, and selected shipping method. These costs are clearly indicated before order confirmation.

5.3. Shipping Carriers and Services: For free delivery, we select the carrier and service offering the best price and delivery times based on the destination. Carriers may vary.

5.4. Delivery Timeframes:

Quebec and Ontario: Estimated delivery between 1 and 10 business days.
Western Canada and Remote Regions: Delivery may take up to 3 weeks.

These timeframes are estimates and may be affected by factors beyond our control (weather conditions, customs delays, carrier disruptions, force majeure, etc.). Unless otherwise specified in the Order Confirmation, delivery will occur within the timeframe indicated therein, or within 15 days from the Order Confirmation date.

5.5. Delay and Right to Cancel: If we are unable to meet the indicated delivery timeframe, we will notify the Buyer and offer the option to accept a new delivery date or cancel the order with a full refund. In accordance with Canadian and Quebec consumer protection laws, if the order is not delivered within the agreed timeframe or within 30 days where no specific date was agreed, the Buyer may cancel the contract and obtain a full refund.

5.6. Failed Delivery Attempts: After two failed delivery attempts, the Buyer may be required to collect the order at the carrier's designated pickup location. The Buyer has 30 days from the shipment confirmation date to collect the order. If not collected within this period, the contract will be considered cancelled.

5.7. Free Shipping: Free shipping is offered for orders shipped within Canada. Certain remote regions may not qualify. In such cases, we will contact the Buyer to pay additional shipping fees or cancel the order with a full refund.

6. Responsibility

6.1. Kangoogo is not responsible for delivery delays caused by force majeure events or total or partial strikes of transport services.

6.2. Kangoogo is not responsible for delivery delays caused by the carrier.

6.3. The responsibility of Kangoogo in connection with any product purchased on our website is strictly limited to the purchase price of the product.

6.4. Kangoogo is not responsible for any inconvenience or damage relating to the use of the Internet that is totally unrelated to Kangoogo.

7. Warranty, Refunds, and Returns

7.1. Final Sale — All sales are considered final. No exchange or refund is possible, except as expressly provided in articles 7.2 and 7.3 below.

7.2. Limited 4-Day Manufacturing Defect Warranty — Kangoogo offers a limited 4-day warranty from the date of receipt of the product, covering exclusively visible manufacturing defects. This warranty does not cover damage caused by normal use, accidents, misuse, negligence, unauthorized modifications, or any other external cause.

Warranty Claim Procedure:

Timeline: You must notify us of the defect within 4 days of receiving the product.
Notification: Send an email to contact us describing the problem and attaching clear photos of the defect.
Product Return: The product must be returned in its original packaging, with tags and proof of purchase. No used, Buyer-damaged, or unpackaged product will be accepted.
Costs: All return and re-shipping costs are borne by Kangoogo.
Resolution: We will proceed with repair or replacement of the defective product.

7.3. Defective, Misprinted & Damaged Items

We stand behind the quality of our work. If you receive products that are misprinted, defective, or damaged during manufacturing or shipping, we will make it right.

Claim Window:

Any claims for misprinted, defective, or damaged items must be submitted within 4 business days of receiving your order. Claims submitted after this period may not be eligible for resolution.

What Qualifies:

Wrong items shipped
Incorrect quantities delivered
Physical defects (holes, tears, stains not caused by the customer)
Damage during shipping (crushed boxes, water damage, etc.)

What to Include:

When submitting a claim, please provide your order number, a detailed description of the issue, and clear photographs showing the defect or damage. Claims without supporting photographs may be delayed or denied.

Resolution:

Claims deemed to be an error on our part will be resolved at our expense. Depending on the nature of the issue, we may offer a replacement or refund at our discretion. Original items may need to be returned to us (at our expense).

In Plain Terms:

If we made a mistake, we’ll fix it. Report any issues within 4 business days with photos and your order number, and we’ll replace or refund.

7.4. Quality Control — Kangoogo performs a double quality control check on each product prior to shipment to minimize the risk of defects. Despite these precautions, if you receive a product with a visible manufacturing defect, please contact us immediately at contact us.

7.5. Incorrect Product Received: If you did not receive the right item, please notify us immediately at contact us. You may return the product and request an exchange. We will send you the correct product with special attention. All shipping costs are borne by Kangoogo.

7.6. Consumer Rights (Quebec Consumer Protection Act and Canadian Federal Law) — In accordance with the Quebec Consumer Protection Act (R.S.Q., c. P-40.1) and applicable federal Canadian laws, nothing in these conditions is intended to limit or exclude consumers' non-waivable legal rights. In particular, the legal warranties against latent defects and hidden defects provided by law apply regardless of this warranty policy.

8. Intellectual Property

8.1. Kangoogo owns the intellectual and industrial property rights of the Website and all online store content. Allowing users to access the Website does not constitute a waiver, license, or transfer of these rights.

8.2. It is forbidden to modify, copy, reuse, exploit, reproduce, publicly communicate, upload, post, transmit, use, process, or distribute in any way all or part of the contents of this Website for public or commercial purposes without authorization from Kangoogo.

9. Written Communications

9.1. By using this Website, the Buyer agrees that most communications with Kangoogo will be electronic. We will contract with you via email or by posting notices on this Website. You agree to this electronic means of communication.

10. User-Submitted Materials

10.1. The User is solely responsible for content (images, videos, texts) submitted or uploaded to the Website. The User guarantees that they hold the necessary rights and permissions to authorize Kangoogo to publish and distribute such content.

10.2. The User guarantees that they have obtained the written consent of each identifiable person appearing in the submitted content.

10.3. The User guarantees that submitted content is not illegal, defamatory, pornographic, racist, or infringing on intellectual property or the dignity of any person.

10.4. By submitting content, the User grants Kangoogo a worldwide, royalty-free, non-exclusive, sub-licensable license to use, reproduce, distribute, and publicly communicate that content.